All orders placed will not go through unless you put in the correct billing address. The billing address is what your bank or card company has on file as your mailing address.
We welcome all international orders. We have and will continue to ship orders all over the world. We take pride in having the fastest international and domestic shipping on the internet. For more information on international policies click here
Nevada residents will pay a sales tax of 8.10%.
Anti Fraud protection:
We use AVS verification system for all card authorizations. The Address Verification System (AVS) is an advanced level of credit card security that is now used to help guard against credit card fraud. When a card is sent to the bank for processing the house number portion of the address and postal code entered with the order must match that of the cardholder on file. This is another way to ensure that the owner of the card is in fact the one using it. If the address does not match, then we will email you immediately to advise that your order will be held until we can obtain a bank-verified address from you. If we do not hear from you, we will void the sale and your funds will be released within 3-5 business days by your bank. Your billing address must exactly match what is on file at your bank. You may use a shipping address which is different than your billing address. If both your address and zip code fail AVS, the order will be rejected.
Charge back Policy:
If you feel that your credit/debit card was used fraudulently on www.Muscle-4Life-Nutrition.com, please contact us for immediate resolution. We have a sophisticated anti-fraud system in place and will immediately cancel and void orders that appear fraudulent. All references to a "charge back" refer to a reversal of a credit card charge placed on www.Muscle-4Life-Nutrition.com. There is no reason for a charge back to ever be filed. If a credit is due, simply contact us and we will gladly assist you.
Return Policy and Information
Since we are a retailer/wholesaler and not the manufactures of these products we cannot accept any opened products. We accept any unopened within 14 days of you receiving the products. All items must be in resalable condition. You must contact customer service for R.A.N. approval, at which time you will be given instructions on how to return the product. We are not responsible for shipping charge back to us on merchandise you want to return. After we receive the returned item you will be credited back the price of the merchandise, minus the shipping charge.
If you wish to cancel an order, you will need to either email us at Muscle-4Life-Nutrition.com or contact us by phone during business hours. We will make every attempt to stop your order. However, if your order has already been shipped, you will have to return the package (see return policy listed below). Any order that is canceled after it is packaged will be considered a return, and all return policies listed apply.
For any item(s) you wish to return, please contact Muscle-4Life-Nutrition.com within 14 days of receipt of the product. The item(s) must be returned at customers expense and must be unopened and undamaged for a credit to be issued. Returns must be received at Muscle-4Life-Nutrition.com within 30 days of purchase.*A RETURN AUTHORIZATION NUMBER must be issued for all returns.*Shipping charges must be prepaid by customer-no COD returns. Please insure your package.*A 20% RESTOCKING FEE will be charged to all returns.*Returned merchandise must be unopened and not marked in any manner.*Closeout and discontinued items may not be returned.
To receive a RETURN AUTHORIZATION NUMBER follow this link to the return policy page
and use the Return Dept. form. *Note The shipping fee cannot be refunded since we had to pay the shipping company in advance to ship you your products.
Returns from shipper(UPS/ USPS)
Any order that is returned to us by the carrier because customer was not available to receive package or if an incorrect shipping address is given is also considered a return and subject to re-stocking fee.
IMPORTANT Please be advised that certain items (such as bars) that are sent to warm weather climates or in the summertime can melt while in transit. We take every precaution to make sure that all of our products are shipped in fresh condition, and all of our products are stored in a climate-controlled warehouse. However, the major package carriers we use (UPS & USPS) do not use air-conditioned trucks or warehouses and unfortunately we cannot accept returns for heat-damaged products.
For any returns, make sure to pack your items carefully and insure the package when sending it.
* All returns are subject to 20% re-stocking fee*
Return address for items with R.A.N. approval:
358 Cavalla St.
Henderson, NV 89074
Every effort is made to have all items in stock at all times. However, due to problems in obtaining raw material or market fluctuations, some items may be unavailable.
Because of our double-check
packing system, we have a
minimal amount of errors. On the rare occasion of a shortage, please thoroughly inspect the box a second time for the product(s). If the product(s) still cannot be found, or if any other problem exists, contact our office 800.662.9805 within 24 hours of receipt of the shipment.
THESE STEPS MUST BE FOLLOWED IN ORDER TO RECEIVE PROPER CREDIT!
On the rare occasion that we may ship you an item other than what you ordered, do not open the product or it will void your right to return it.
Keep the damaged product in its original box with the packing material. Contact Muscle-4Life-Nutrition.com within 24 hours of receipt of the shipment with the invoice number and product name. Muscle-4Life-Nutrition.com will notify UPS who will pick up the damaged product and return it to us. Muscle-4Life-Nutrition.com will issue credit to your account within 3 business days of approval.
If your order has not been delivered and tracking has shown it to be delivered please contact us to start a tracer investigation through the appropriate carrier and place a claim. This may take up to 14-21 days. If you live in an apartment building please check with neighbors or main office(leasing office).
If your order is delivered damaged please do not throw anything away or open any damaged products. Contact us immediately so that we can place a claim on damaged shipment. Keep damaged item and box it was shipped in until you contact us for instructions. Damaged claims may take up to 14 days before it is replaced.
DAMAGED ITEMS - DAMAGES:
In the event of hidden shipment
damages, please do the following:
Damages arising from changes in temperature or humidity, or other deterioration, any remote or consequential loss, whether or not arising out of a peril are not covered by package insurance.
By purchasing insurance online, you certify that all information provided is accurate and truthful. The submission of a false, fictitious or fraudulent statement may result in imprisonment of up to 5 years and a fine of up to $10,000.00 (18 USC 1001). In addition, a civil penalty of up to $5,000.00, and an assessment of twice the amount falsely claimed may be imposed (31 USC 3802).
Warning: any fraudulent claims will make the shipper and/or consignee liable for any prosecution for mail fraud under federal crime code.
Muscle-4Life-Nutrition.com will not knowingly ship any products to any countries that may require any type of license. All sales are final. This means Muscle-4Life-Nutrition.com is not responsible for any negligence on the part of the consumer. Prices on this website are subject to change without notice.
All material provided within Muscle-4Life-Nutrition.com is for informational and educational purposes only, and is in no way to be construed as medical advice. The content is not intended to diagnose, treat, cure or prevent any disease. The statements within this domain have not been approved by the Food and Drug Administration.
Consult your physician or a qualified health care professional on any matters regarding your health, well being, or any opinions herein expressed. Information provided within Muscle-4Life-Nutrition.com is believed to be accurate based on available resources at the time the information was written.
Any questions about this domain may be submitted through our contact us form.
Privacy & Security
You can shop at www.Muscle-4Life-Nutrition.com online with confidence and safety. We have partnered with paypal.com, a leading payment solution since 1998, to offer safe and secure credit card and electronic check transactions for our customers.
Muscle-4Life-Nutrition.com will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.
Paypal.com manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram